We care about protecting our patients’ privacy. As part of our efforts, MyChart now requires two-factor authentication (2FA) when logging in to your MyChart account. This means that you will use your MyChart username, password and a one-time, 6-digit code to log in.

Two-factor authentication enhances the security of your account by using a secondary device or account to verify your identity. This additional security feature provides an extra layer of protection for health care data, preventing others from accessing your account even if they know your password.

How to Log In With Two-Factor Authentication

Each time you log in to MyChart you will use your username, password and a one-time, 6-digit code via email or text message. Then enter the code on the "Verify Your Identity" page. If you mistakenly close this, you will need to select "Resend code" to be sent a new code.

1. Log in to MyChart using your username and password.

You may be asked to enter your email address and mobile number. Enter your information and click “Continue.”

2. Select if you'd like to receive your unique login code by email or text message.

If you don't see an option, you do not have that contact information saved in your MyChart account.

3. Do NOT close the "Verify Your Identity" page. If you mistakenly close this, you will need to select "Resend code" to be sent a new code.
4. Access your email or text message (what you chose in step #2) to find your unique 6-digit code.
5. Enter the 6-digit code you receive into the "Enter Code" box on the "Verify Your Identity" page.
6. Keep "Trust this device" selected (blue and checked) to remember the device you are using for 90 days.

This allows you to skip two-factor authentication on your trusted device (computer, smartphone or tablet) or internet browser (for example, Microsoft Edge, Chrome, Firefox or Safari).

7. Click “Verify” to log in.

Use the “Resend Code” option if you have not received your code within 10-15 minutes.

What if I do not receive a code?

1. Choosing to receive your code by text message is the recommended option to get your code more quickly, but it can take up to 10-15 minutes to receive your login code.
2. If you did not get an email code:

• Check your spam folder
• Make sure MyChartSupport@uhtx.com is added to your email address book or contact list

3. If 10-15 minutes has passed, click “Resend code.” Remember, if you use this, then you MUST use the newest code sent.
   
   
4. If you are still having trouble, contact our MyChart Patient Support Line at 210-358-4980 or email MyChartSupport@uhtx.com.