Patient Relations
Providing excellent, personalized and compassionate care is the top priority of every University Health team member. We want your experience with us to leave you feeling you’ve received the best care possible from people who are personally invested in your health and healing process.
Compliment a Staff Member
To tell us about a staff member who went above and beyond for you or a friend or relative, please send us an email at patient.relations@uhtx.com. He or she will be recognized as a University Health Shining Star! You can also nominate a nurse for a Daisy Award or any other member of our staff for a Bee Award.
Talk to Us About Your Concerns
If you have a concern or suggestions related to your care, please let us know. The best place to start is with the people directly involved with your care, such as a nurse or any staff member. If you continue to have concerns, you may contact the clinical director or the nurse manager on your unit.
If your concern is still unresolved, please contact the Department of Patient Relations at 210-358-0600 or patient.relations@uhtx.com.
How to Contact Outside Agencies
You may also contact any of the agencies below to share concerns or positive comments:
Texas Department of State Health Services Information
1-888-973-0022
The Joint Commission
1-800-994-6610
Advocacy for Coalition of Texans with Disabilities
1-800-252-9108
Client Rights and Services for Mental Health Services
1-888-973-0022